How Small Businesses Can Simplify Their Billing Practices
(ARA) - Rocky Loving and his team spend their work days assembling general office products, which include first aid kits, survival kits, address labels and the like, at the United Handicap Assembled Products warehouse in Oklahoma City, Okla.; but they're not your average American assembly line workers.
Everyone who works at the company is disabled. Some are in wheelchairs, some have mobility impairments, others are veterans with war-related injuries, but all are hard working and enthusiastic about being a part of United Handicap.
It's a win-win situation for everyone. The company creates a job and source of income for people who might otherwise have trouble finding work, and the workers do a fine job of providing businesses with the supplies they need.
But not so long ago, United Handicap was itself being handicapped by its own billing practices. The company was paying very high rates for credit card processing, and had a needlessly complicated order entry process that entailed handwriting orders, then keying the credit card numbers into a swipe machine, typing up receipts to send to customers, and doing all bookkeeping by hand. Both problems unnecessarily ate into profits and created cash flow nightmares.
But things are better now that PaySimple has come into the picture. With the easy to use Web-based PaySimple system, United Handicap employees now simply enter an order into PaySimple once -- with credit card information as well as billing and shipping address -- and the payment is automatically processed with a receipt and order confirmation automatically sent to the customer.
PaySimple's auto recurring billing module enables Untied Handicap to further streamline business processes and achieve even greater efficiencies. Using this feature, United Handicap customers can be set up to be billed automatically for regular shipments of supplies.
United Handicap has thousands of customers across the country -- from Mom & Pop businesses, to Major League Baseball teams -- and PaySimple assists in servicing each of them properly. For example, previously with a recurring order, it had to be hand entered into the system each and every month. Now, the customer information is entered into the PaySimple system once, and the customer gets billed automatically each month for the products, and the products get shipped on schedule.
According to Loving, president of United Handicap, switching to PaySimple has significantly improved his business not only from a cost savings standpoint but from a customer service standpoint as well. "I know I can count on PaySimple to be there when I need them, and I can count on my money to be in my account on schedule," he says. "Before PaySimple I had been working with a large merchant processing company and was subjected to a lot of abuse -- I never knew what was going to happen or when I would get access to my funds. When I used to call my prior processors, it would take 2 to 3 business days to reach a live person and often they could not help me. Now, I am on a first name basis with many people at PaySimple and each of them assists with resolving any issues that arise. With PaySimple I sleep easy."
"We love hearing customer success stories like United Handicap's" says Eric Remer PaySimple's CEO. "Unlike most payment processing companies, PaySimple puts the customer first and our first priority is making doing business easier for our clients and their customers. We can typically save our customers a significant amount on payment processing costs as well -- which makes PaySimple not only the simple choice but the smart one too."
If United Handicap's problems sound familiar, you too could benefit from PaySimple's effortless electronic payment processing system. For more information go to www.paysimple.com.
Copyright © 2007, ARAcontent
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